2009 February - — Hot Tub Bliss

OLYMPIC HOT TUB COMPANY AWARDED “BEST SERVICE DEPARTMENT”

BEST SERVICE DEPARTMENT AWARDED TO OLYMPIC HOT TUB COMPANY MANAGEMENT TEAM: Blair Osborn, Company President holding the plaque, Alice Cunningham, and Sales Manager, Don Riling on her left.

We are very pleased to announce that Olympic Hot Tub Company’s Service Department was awarded the “Top Service Department” award among all 450 Watkins Mfg. dealers worldwide (maker of Hot Spring Spas) at the Hot Spring dealer meeting in San Francisco last month. It is so gratifying to receive this award because it is based on knowledge, skill and customer satisfaction. The selection criteria include: a high degree of professionalism, high satisfaction level among our Hot Spring owners, and top rated aftermarket service. One accolade mentioned at the announcement was our service department’s ability to handle such a large territory with more obstacles than most others face-like ferry trips and mountain passes- and do it with a consistently outstanding attitude and high skill level.

When a you purchase a hot tub, the last thing on your mind is service. You expect your hot tub to run forever without a glitch. We know that Watkins products are tops in the industry, but they are made by humans with parts from diverse manufacturers and they’re used by humans! When your hot tub goes cold or won’t start, you might expect an instant on-site call. They want to relax! And, Olympic Hot Tub Company wants you to be back in hot water as soon as possible. We’re fortunate to have such an outstanding group of technicians and inside service team who handle incoming calls, do the scheduling and keep parts ordered. Every member of the team is critical to the smooth operation of the department.

Olympic Hot Tub Company customers have it especially good and this award is proof! We’re not only the #1 selling Hot Spring Spa dealer in the United States, we have the Best Service Department!

Thanks to everyone on our service team for earning this award. Their dedication to seeing that each customer becomes an Olympic fan is legendary within the dealer network. There is nothing more gratifying than hearing everyone cheer when Olympic was announced as the winner of this award. We wish they all could have been there to receive this praise!

RES EST SERVA VOLUPTAS, Latin for Pleasure is serious business.

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HOT TUB IN A SECOND HOME-WHAT YOU NEED TO KNOW

Being a big fan of the New York Times-All the News that’s Fit to Print-I read the story in Friday’s edition about putting a hot tub in a vacation home with baited breath. Most of their points were right on. Especially: to keep the hassle factor at a minimum, find a good dealer who you can count on when you’re not there. The same goes for a hot tub in your primary residence. A good dealer will make all of the difference. One thing really concerned me. A dealer in Napa Valley, California (who sells Sundance Spas) said that the monthly cost to heat was $75-$80. which may be true for his brand.

We have monitored and have excellent data for Hot Spring Spas which average under $20. month kept hot 24/7. Even allowing for the high electricity rates in California -double, I’m told, over those in the Seattle area-that would make his spas double the cost of owning a Hot Spring. (Ours are $20; electricity rates are double there making it $40..but $80 makes it double the cost to operate). Not good math. He also said that most people turned them down while they were away and turned them back to temperature when they returned to their second home on the weekend. Not so for Hot Spring owners. Olympic Hot Tub Company recommends keeping a Hot Spring Spa at the desired temperature so it’s ready for you to enjoy the minute you reach your second home. What bliss! It’s the most energy efficient way to operate a well-insulated spa with an energy saving cover which is what Hot Spring Spas have. So the story was almost 100%-but missed it on the energy costs.

As long as it got people thinking about how to truly relax at their second home-in a hot tub- I’m happy.

RES EST SERVA VOLUPTAS. Pleasure is serious business.

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