Hot Tub Owner Learns How to Eliminate Dry Skin Even While Soaking for Two Hours!

March 19, 2010 By Alice 1 Comment

I love it when our hot tub owners do balletic routines in the tub. Here’s an email from happy high kicker, Barb Apple.

To Alice at Olympic Hot Tub,

I am happy to share my experience with SilkBalance with you all.  Before I started using SilkBalance I was experiencing a continuous difficulty with dry skin.  Since using SilkBalance my skin is never dry even when I have spent 2 hours in my Hot Springs Hot Tub enjoying the conversation of friends.  SilkBalance has also totally eliminated the cloudy water issues I use to have frequently.  I am totally in LOVE with SilkBalance and feel it is well worth the extra cost.  It means I can enjoy my Hot Springs Spa even more.  Thanks SilkBalance!

Barb Apple

McKenna,WA

Tiger River Siberian

Thanks to Barb for writing about her experience with SilkBalance. She is just one of hundreds of Hot Spring owners who have made the switch to SilkBalance natural water care for spas and hot tubs. Added benefits: no mixing or testin. You don’t have to add pH up, down, alkalinity and the like.  Add SilkBalance once a week and your hot tub stays in perfect balance.  Sound like it’s too good to be true?  I was skeptical, very skeptical when I first heard about it, but now use it exclusively in my own hot tub which I use almost every night.  Since the start of winter I haven’t even finished using a 5oz bottle of skin lotion. Normally I would go through 5 oz every two weeks.

You have to try it! You’ll become a believer like Barb Apple and me.

SAUNM PER AQUA. Latin for Health through Healing.

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Filed Under Customer Raves, Hot Tub and Water Care, SilkBalance Natural Water Care Tagged With clean water, Hot Spring Spas, hot tub, hot tub soaking, hot tub water care, hot tubbing, natural water care for hot tubs, natural water care for spas, Olympic Hot Tub Company, Olympic Hot Tub Company e-store, SilkBalance natural water care for hot tubs, SilkBalance natural water care for spas, SilkBalance natural water care for spas & hot tubs, spa water care

Great Hot Tub Service is Defined by Service Technician, Ron

February 17, 2010 By Alice Leave a Comment

Here’s a letter about Olympic Hot Tub Company’s service and our Service Technician, Ron Gabbard, that made my day! I had a talk with Ron who was the inspiration behind this letter from a very enthusiastic Hot Spring owner. Ron said that his job is easy because “we stand behind the products we sell and treat our Service Technicians as important to the business.” Our service techs are vital to our business. They’re in the field daily doing an excellent job and getting our customers back into hot water or just doing a pre-warranty expiration check-up as this letter speaks to.

January 22, 2010
Dear Olympic,
Hard to believe that we were approaching our 5 year anniversary for our Olympic Spa! I was reminded of that fact by your postcard alerting me that we were nearing the end of our manufacturer’s warranty. That postcard exhibited great customer service on the part of Olympic, but it was your service technician, Ron, who defined what great customer service is all about.

Less than a week after we responded to your postcard, Ron showed up to perform a thorough spa check-up, and identified several issues that needed attention. His experience and expertise allowed him to pinpoint two issues that had not yet resulted in a problem, but, in his opinion, were likely to become a problem in the near future. Both were corrected and covered under the manufacturer’s warranty.

Olympic Hot Tub Company has always stood above the crowded field of spa retailers,and I have recommended you to some of our friends with confidence. I now have a renewed passion for your company based upon the excellent service provided by Ron. I hope you will honor him with a little praise for a job well done.
Congratulations,
Rick & Kellie Lawton
Redmond, WA 98053

Thanks to Rick & Kellie  for taking the time to write and expressing their appreciation for Ron and Olympic.  Of course we “threw a party” for Ron and continue to tell him (and our other techs) what a great job he’s doing.  We sent him on a trip to the Hot Spring factory ahead of his scheduled time.  The Service Center staff was  really “blown away” by this letter.

SANUM PER AQUA. Latin for Health through Water.

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Hot Tub Saleswoman Watches Customers’ Dog while They Take a Cruise-Part 2

February 2, 2010 By Alice Leave a Comment

Here’s the letter and photo from the cruising couple mentioned in the last post on January 31st:

“In May 2009, my husband and I bought a hot tub from Olympia Hot Tub Company in Lacey, WA. During the time we bought our hot tub the company had a special where you would receive a 4 night cruise certificate for the Bahamas, Western Caribbean, or Mexico. My husband and I chose to go to the Bahamas January 10, 2010 on the Carnival Sensation. We left from Port Canaveral, Florida on January 10 and came back January 14. The first full day of the cruise we spent docked at Freeport.  In Freeport we spent the day shopping and lying around on the beach until we left for Nassau. We arrived at Nassau the very next morning and stayed until the following morning. In Nassau we checked out some of the local shops, went snorkeling in the afternoon, laid around on a private beach, and in the evening went out to a local restaurant to eat dinner. The third and last day we spent at sea on our way back to Port Canaveral. The cruise would have different activities everyday of the cruise. This included things like dance lessons, bingo, how to make towel animals and much more. In the evenings they would have a show for everyone either a comedian or the sensation dancers would put on a Vegas type show. The ship also had casinos, dance clubs, restaurants and shops. You were never left with nothing to do on the ship. The food was as amazing as the entertainment and never ending. One of the evenings we even had a formal night in the main dining area which was nice to dress up for the evening. We would have never gone on a cruise without getting this certificate and it was amazing. The best thing about it is we didn’t just get a cruise we also have a hot tub that we use every night. Thanks again to Exelane in the Lacey Olympic Hot Tub Company store for selling us a wonderful hot tub AND watching our dog, Buddy, so we could go on this cruise of a lifetime.”

Jessica and Avinesh Chand
Olympia, WA

Thanks to Jessica & Avinesh for writing and sharing their cruise vacation. A hot tub and a cruise! What could be better? A cruise for the vacation of a lifetime and a hot tub for a vacation every day. It doesn’t get any better than this.

SANUM PER AQUA. Latin for Health through Water.

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Filed Under Customer Raves, Hot Tub Bliss, This Just In! Tagged With buy a hot tub and get a cruise, cruise vacation came with hot tub purchase, Olympic Hot Tub Company, Olympic Hot Tub Company Lacey Washington

Hot Tub Company Saleswoman Watches Customers’ Dog While They Take a Cruise-Part 1

January 31, 2010 By Alice 3 Comments

Here’s a great example of customer service to the max! One of our sales staff, Exelane, in the Lacey Olympic Hot Tub Company store sent me this email about something that she had done for a customer that was over the top…although looking after Buddy was really fun she said!

Hi Alice,

I wanted to let you know about a family who purchased a hot tub from me earlier last year. When they came in the store, there were just in the neighborhood shopping around for furnishings for their new home (just moved to Washington from overseas 2 weeks prior). When they came in they told me they weren’t currently looking for a hot tub and had to go buy a whole house worth of furniture. Then they overheard me talking to another couple about the promotion that we were having: all hot tub buyers that month would get a gift of a cruise for two. They were so excited at the thought of getting a cruise and a hot tub at their house, it couldn’t be better! They purchased the Trinidad model and absolutely love it! They left Tuesday the 5th to go on their cruise (first real vacation for them). Funny thing is… they had the hot tub delivered before they were able to get all the furniture for their house delivered! (we work fast) And guess what?? I’m watching their dog Buddy!!! He is a little Yorkshire terrier, and is getting along great with my two small dogs and cat.  (That’s Buddy pictured above). When they get back they promised some pictures of their trip!

Best Wishes,
Exelane

That’s service! Thanks, Exelane for always showing so much enthusiasm for your job and willingness to go the extra mile for every customer. Stay tuned for a letter from the cruising couple.

SANUM PER AQUA. Latin for Health through Water.

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Filed Under Customer Raves, Hot Tub Bliss Tagged With a free cruise with hot tub purchase, extraordinary customer service, hot tub, Hot Tub Bliss, hot tubbing, hot tubs, Olympic Hot Tub Company, Olympic Hot Tub Company Lacey, saleswoman watches dog so customer can go on a cruise

SilkBalance Revolutionizes Hot Tub Experience for Happy Soaker-No More Playing Chemist; No More Dry Skin-Priceless

January 4, 2010 By Alice Leave a Comment

January 2, 2010
Dear Olympic Hot Tub Company,
We’ve been the proud owners of a Hot Springs Vanguard tub since we moved into our new house over 6 years ago, and have been very happy with both the product and your excellent service. It’s been a trouble-free experience, and my wife and I as well as our teenage kids enjoy our tub regularly.
However, I had to write and tell about how Silk Balance has revolutionized our tub experience. I’ve been pretty meticulous about keeping after the water chemistry and while it wasn’t too hard, it took time and was one more thing on a long list of chores. I first used the water testing kit and later the electronic tester, which made it a bit easier, but I still found myself chasing the pH and alkalinity levels around from time to time.
Then when I was in the store one day buying more supplies, the guys mentioned Silk Balance to me. It sounded good, so I bought a bottle and gave it a try. What a difference: no more hassles, no more playing chemist, just pour it weekly in and forget it. But wait – there’s more! I never expected the huge change in how the water feels, so comfortable and it doesn’t dry your skin out. And as a psoriasis sufferer, I can tell you that that feature alone is priceless.
Thank you for continuing to evolve the tubbing and relaxation experience for us stressed-out customers!
Sincerely,
York Baur
Issaquah, Washington

York’s letter certainly made my day! That’s a photo of a happy man. He’s experiencing what everyone who tries SilkBalance has found-freedom from playing chemist, freedom from dry skin and loving the natural water feel. We use it in our own tub and it’s..well… a miracle how clean the water is and how great my skin feels after a soak.  All of  Olympic’s Hot Spring Spas come with SilkBalance now and our customers are lovin’ it! There’s nothing else like it on the market.

SANUM PER AQUA. Latin for Health Through Water.

With letters like the one from York

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Hot Tub Snorkeler Loves SilkBalance in His Hot Tub!

January 1, 2010 By Alice Leave a Comment

Start the New Year right with SilkBalance. Here’s an email from Hot Spring Jetsetter owner and SilkBalance user Walt Livingston:

My wife and I just purchased a new Jetsetter hot tub. We are using the Silkbalance water care system and we love it. We used chlorine alone in our old hot tub, and my wife had to limit her exposure to the water because her skin was quite sensitive. With the Silkbalance system, she has been able to go hot tubbing every day, and has not experienced any skin irritation or redness. The Silkbalance system really works as advertised. Now we are wondering why we went without it for the last seventeen years. (Editor’s note: SilkBalance has only been available in the U.S. for two years).

Walter Livingston
Bellevue, WA 98006

Thanks, Walt for sharing! Love the photo. If your hot tub gives you dry skin and makes you itch, switch to SilkBalance today! Easy care-no mixing, testing or adding of anything but SilkBalance and a small amount of sanitizer and that’s it! Saves time & money! All natural-safe for you and safe for pets and the environment. And, the best benefit of all: silky, smooth skin that makes hot tubbing fun again! Easy ordering from Olympic Hot Tub Company e-store.

Happy New Year & Happy soaking.

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Filed Under Customer Raves, Hot Tub Bliss, Hot Tub and Water Care, SilkBalance Natural Water Care Tagged With Hot Spring Spa Jetsetter, Hot Sring Spa, hot tub, hot tubbing, SilkBalance, SilkBalance for soft smooth skin, SilkBalance natural water care for spas & hot tubs

A GOOD HOT TUB COVER MAKES A DIFFERENCE

December 1, 2009 By Alice Leave a Comment

If it’s time for a new hot tub cover and you’re trying to decide between brands, take a look at the email I received yesterday. There are many “grades” of hot tub covers, but this letter proves the point that quality should be your first consideration-for energy efficiency & longevity.  Read on:

We have had our last Sunstar Spa cover over 5 years and it looked like new but was getting heavy. So we decided to purchase a new Sunstar Spa cover to replace it. We wanted the same type cover because of the longevity, performance and quality of the product proven by the last one.

The cover is an “evergreen” color which matches the natural surroundings. It blends well with the redwood color spa base. Together they match all the evergreen trees around our home and it is aesthetically very eye appealing. We get many compliments on it.

We have been very pleased with its ability to help insulate the spa in very cold weather (such as snow and ice). It helps maintain a constant temperature. This allows us to use the spa at anytime with the confidence it will be hot.

I would recommend the Sunstar Spa cover to anyone who is seeking quality, performance and long life expectancy for their spa.

Sincerely
Ray and Manuela Buran
Marysville, Washington
2004 Hot Spring Jetsetter Owners

PS: Our cat also loves to sit on it.

Thanks to Ray & Manuela for writing and sharing their hot tub cover story.  Olympic Hot Tub Company is the largest retail dealer for Sunstar Spa covers. Our customers have appreciated them since 1985. If you’re in the market for a new hot tub cover (with winter almost here-now’s the time if your cover is torn or too heavy to lift), check out Sunstar Spa covers.  Our biggest cover sale of the year is on now through the end of the year. We’re making it easy for you to take it easy.

SANUM PER AQUA. Latin for Health through Water.

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Filed Under Customer Raves, Hot Tub Lifestyle, This Just In! Tagged With hot tub cover, hot tub covers, Olympic Hot Tub Company, spa cover, spa covers, Sunstar Spa covers, Sunstar Spa covers for logenvity & performance

SQUIRRELS IN THE HOT TUB, OH MY!

October 14, 2009 By Alice Leave a Comment

Squirrels in the hot tub? Hold on to your bird-feeders, everyone, because October is Squirrel Awareness Month! Whether you consider them pet or pest, it’s hard not to be aware of these fuzzy fiends who are most active right now collecting nuts for winter.

There is a truly mind-boggling amount of information on squirrels floating around out there. If you can’t get enough of these bushy-tailed creatures and want to educate yourself further, visit the October is Squirrel Awareness month site and you’ll find enough squirrel lore to keep you busy for a very long time.

How am I going to link squirrels and hot tubbing? Easy! Read this story from Olympic Hot Tub Company customer, Larry Jacobson of Seattle:

“Squirrels know me as Mr. Peanuts for my generous (at least I think so) offerings of peanuts. One fine Sunday in October with the sun backlighting my large tulip tree, we settled into the spa with beers in hand to enjoy the beauty of blue skies, golden leaves, and crisp air. “Ahhh – just right”.

It wasn’t long before my furry peanut-eaters showed up for my usual offerings. The thought occurred to me that sometime we might have company in the spa. Just a thought. Suddenly, one squirrel began chasing another and in the middle of “uh oh”, the lead squirrel with the chaser in hot pursuit flew over the spa edge…and… into the spa! Squirrels have big eyes but I’ve never seen larger when they realized the spa cover wasn’t in place. “Splash…Splash”.

Squirrels aren’t good swimmers-something I learned then, and without being able to claw their way up the spa sides were goners unless Mr. Peanuts came to their rescue. I lifted the first one out while the other seemed to scuba dive (without the tanks) in the other direction. Yep, I got that one out, too, and two squirrels, drenched to the bone, scurried off to wherever they go leaving wet prints behind.

I have the usual chemicals, but no “Squirrel Down”. Can you advise me Olympic Hot Tub Company?”

Uh, Larry…stop being so generous with the peanuts.

SANUM PER AQUA. Latin for Health through Water.

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Filed Under Customer Raves, Hot Tub Lifestyle Tagged With hot tub, hot tubbing, hot tubs, how to discourage squirrels from going in the hot tub, October is squirrel awareness month, Olympic Hot Tub Company, squirrel awareness month, squirrels in the hot tub

CUSTOMERS RAVE ABOUT THEIR TIGER RIVER “SUMATRAN” SPA AND OLYMPIC HOT TUB COMPANY’S SERVICE

October 6, 2009 By Alice 2 Comments

It always makes my day to receive an email from a satisfied owner.  Here’s one I received yesterday:

Hello Alice…I would like to express my appreciation to your Service Department. On several occasions I have talked to Dennis (Olympic’s service coordinator) and he has been extremely helpful answering questions and providing support. Dennis is friendly, patient and knows your products well. Please pass on a ‘Job Well Done’ to Dennis and the staff. That’s Dennis above.

On a personal note, I would like to share that we have enjoyed both Sumatran spas (photo at left-one of our most popular small spas) we have owned over the years. We owned one in California and bought our second one when we moved to Lacey. Now that we are retired, the joy of relaxation is multiplied after a day of strenuous activity. Also, enjoy your Web site and Blog section.

Regards,
Larry and Kenda Varney
Lacey, Washington

Thanks to Larry & Kenda for writing. Dennis and the staff at the service center earn many raves from customers and we’re always glad to receive more. We always appreciate customer feedback and have passed on their good words! I’m so glad that Larry & Kenda like the blog, too. :-)

SANUM PER AQUA. Latin for Health through Water.

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WANT SOFT SKIN AFTER HOT TUBBING? SilkBalance IS THE WAY TO GO

July 10, 2009 By Alice Leave a Comment

Hello One and All,
Just wanted to let you know we used the SilkBalance for the first time March 6th.  What an AWESOME product for the spa and our skin. Over the past several months, my skin would break out every time I would use the spa. Using SilkBalance tonight my skin did not break out or itch. What a relief as I was about to give up using our spa because of this skin problem. Last week I went to my doctor and he gave me a prescription that cleared up my skin and tonight was the ultimate test. SilkBalance passed with a perfect 10.
Even Dean said he could tell his skin felt moister when he got out. The picture is of him in the hot tub tonight with a bright moon and two thumbs up for SilkBalance. Thank you for choosing this product for your customers. Y’all Rock and SilkBalance is AWESOME.
Happy Customers,
Mary Louise and Dean
Onalaska, WA

What a great letter.  There are thousands of hot tub owners who found they couldn’t soak because of dry skin and know have found that they can use the tub again for the relaxation they need. Mary Louise and Dean aren’t the only hot tub owners who’ve made the switch to SilkBalance. We’re selling more and more bottles every day to owners across the country.  If you’re not using SilkBalance in your hot tub, you’re trying to maintain your hot tub water the hard way.  You can have crystal clear, clean water AND soft skin with no mixing or testing by adding 4 oz of SilkBalance once a week and a small amount of sanitizer. You don’t need to soak in a vat of chemicals any longer! What are you waiting for?? Natural water care for your spa or hot tub is here.   To switch to SilkBalance you’ll need a one-time purge of the plumbing lines in your hot tub and a hot tub with 24 hour circulation. Details on our e-store.

Details  

 

SANUM PER AQUA. Latin for Health through Water.

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